Professional Salesmanship
Training for Inside Sales

Inside sales is a crucial part of the sales process – often providing a company’s first “calling card” to the outside world.

And since there are no second chances when it comes to making a first impression, it’s very important for the inside sales team to demonstrate professionalism.

• How to turn the phrase “customer-oriented” into something authentic
• Credibility and relationship management on the telephone
• Why the first 30 seconds of a telephone call are so decisive
• Create and maintain positive relationships by telephone
• From “I’ll get it done” to “I’ll get your order”.
• Keep the ball rolling: why customer loyalty doesn’t end when the job is completed.
• New relationship management – build customer loyalty and shape it to your advantage
• Turn clients into fans
• Resolving critical situations; how do I defuse critical situations over the phone?
• How do I change a situation in such a way that an upset conversation partner ends up very satisfied by the time the discussion is ended?